Job Description

About Us: Datavault AI Inc. (formerly WiSA Technologies) is a leading innovator in immersive multichannel wireless audio, dedicated to providing cutting-edge solutions and exceptional customer support. The company has organized its operations into two main divisions: Data Science and Acoustic Science. The Data Science division provides HPC software applications and Web 3.0 data management licenses for various industries including biotech, energy, education, fintech, real estate, and healthcare. The Acoustic Science division licenses spatial and multichannel HD sound transmission technologies, including ADIO®, WiSA®, and Sumerian® brands, serving industries such as sports & entertainment, events & venues, automotive, and finance.

Job Description: We are seeking a detail-oriented and proactive Computer Technician to join our IT team. This position is responsible for maintaining workstation and server security, supporting end-users, managing hardware/software deployment, and ensuring compliance with IT policies. The ideal candidate will have strong technical troubleshooting skills, experience with endpoint security, and the ability to communicate effectively with non-technical users.

Key Responsibilities:

• Backup and securely wipe old hard drives quarterly.
• Ensure workstation and server anti-virus software is kept up to date.
• Ensure password policy and security policies are being adhered to.
• Periodically review Active Directory and Entra AD for old user and computer objects.
• Decommission old equipment as needed, per IT policies.
• Prepare and redeploy used equipment into production use as needed based on IT policies.
• Prepare and deploy new equipment and software as directed.
• Monitor, investigate, and remediate anti-virus and cybersecurity events.
• Monitor workstation backup compliance on a weekly basis and remediate any issues.
• Monitor Linux workstation security update compliance and notify users accordingly.
• Monitor and validate Windows workstation security update compliance and notify users, pushing out updates accordingly.
• Update workstation Operating Systems and software as directed by IT Manager.
• Perform an extensive audit of all workstations on an annual basis, noting their general details, OS, software, and checking for policy compliance. Remediate any issues found.
• Perform end user IT support.
• Assist IT Manager with IT projects.
• Complete other IT projects and IT duties as assigned.

Qualifications:

• Associate degree or higher in Information Technology, Computer Science, or related field (or equivalent work experience).
• 2+ years of experience as a computer technician, IT support, or related role.
• Familiarity with Active Directory, antivirus platforms, backup systems, Windows and Linux environments.
• Strong analytical, diagnostic, and problem-solving skills.
• Excellent interpersonal and communication abilities.
• Ability to work independently and manage multiple priorities effectively.
• Experience working in environments with strong IT compliance or security protocols.
• Scripting and group policy or Intune experience is preferred.
• Must be able to quickly relay technical information to non-technical staff and build up rapport with users.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and innovative work environment.
• The chance to work with cutting-edge technologies and make a significant impact.

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