Job Description

Job Description

Job Description

Description:

Position Overview:

We are seeking an experienced and detail-oriented Executive Housekeeper to oversee the housekeeping operations at Double Tree Lisle. The Executive Housekeeper will be responsible for managing the housekeeping staff, maintaining cleanliness and orderliness of guest rooms and public areas, and ensuring guest satisfaction. The ideal candidate will have strong leadership skills, excellent organizational abilities, and a passion for delivering exceptional service.

Key Responsibilities:

• Staff Management:

- Recruit, train, and supervise housekeeping staff, including room attendants, housepersons, and laundry attendants.

- Develop and implement training programs to ensure staff are knowledgeable about cleaning procedures, safety protocols, and guest service standards.

- Schedule and assign tasks to housekeeping staff, ensuring proper coverage and efficient use of resources.

• Quality Assurance:

- Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness and compliance with brand standards.

- Address any cleanliness or maintenance issues promptly and ensure corrective action is taken.

- Monitor guest feedback and implement improvements to enhance guest satisfaction.

• Inventory Management:

- Manage inventory of cleaning supplies, linens, and guest amenities, ensuring adequate stock levels at all times.

- Coordinate with suppliers and vendors to order supplies and negotiate favorable pricing.

- Maintain accurate records of inventory levels, usage, and expenses.

• Budget and Cost Control:

- Assist in developing the housekeeping department budget and monitor expenses to ensure adherence to budgetary guidelines.

- Implement cost-saving initiatives without compromising quality or service standards.

- Identify opportunities for operational efficiencies and process improvements.

• Safety and Compliance:

- Ensure compliance with all health, safety, and sanitation regulations and standards.

- Train staff on proper handling and disposal of hazardous materials and chemicals.

- Conduct regular safety training sessions and maintain a safe work environment for all employees.

Qualifications:

- High school diploma or equivalent; additional education in Hospitality Management or related field preferred.

- Minimum of 3-5 years of experience in housekeeping management, with at least 1-2 years in a supervisory or leadership role.

- Strong leadership and team-building skills.

- Excellent communication and interpersonal abilities.

- Proficiency in housekeeping operations and cleaning techniques.

- Familiarity with inventory management and budgeting processes.

- Ability to work flexible hours, including nights, weekends, and holidays as needed.

Benefits:

- Competitive salary and performance-based bonuses.

- Comprehensive health, dental, and vision insurance.

- Retirement plan.

- Paid time off as per the hotel's policy outlined in the employee handbook.

- Professional development and career growth opportunities.

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