Under general supervision, responsible for cosmetic vehicle inspections (CQI, FQC) and conducting cosmetic repairs (including but not limited to interior/exterior detailing and glass repairs). Also responsible for providing exceptional customer service. Execute processes as defined by work instructions and/or standardized work. Participate in problem-solving and continuous improvement activities with team. Participate in training of new associates with the guidance of CRA II and/or the Manager. Inspect vehicles during the reconditioning process and perform necessary actions to meet CarMax standards. Provide outstanding customer service to both internal and external customers. Responsible for workplace cleanliness and organization in accordance with CarMax 5S standards. Complete duties as assigned by Managers. Position requires a current driver’s license and meeting CarMax DSEPS standards. Ability to read, interpret, and transcribe data to maintain accurate records. High School diploma or equivalent work experience preferred. Ability to execute processes as defined by work instructions and/or standardized work. Complete Cosmetic Reconditioning Associate I Workstation Certifications & Assigned Workday Learnings. Ability to safely lift up to 50lbs. Working conditions include indoor and outdoor environments, sometimes noisy and/or inclement weather. Flexible work hours including nights, weekends, and holidays. Requires walking or standing for extended periods in a high-energy, fast-paced environment. Wears CarMax clothing at all times working in the store. Follow all CarMax, O.S.H.A., and EPA standards including use of PPE and proper waste disposal. Adhere to all CarMax policies including Attendance, Asset Protection, Integrity, TAWR, and Standards of Professional Appearance. CarMax will consider reasonable accommodation to complete the job application upon request.
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