Job Description

The purpose of a Security Attendant is to ensure the safety of guests and associates and the security of the hotel and property in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. ESSENTIAL DUTIES AND RESPONSIBILITIES: Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions. Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property. Check alarm systems, security cameras, safety and fire equipment systems and closely monitoring security of building doors, service areas and delivery areas. Promote safe work practices and serve as key contributor to associate safety initiatives that could include Safety Committee meetings, training, etc. Initiates preliminary investigations into incidents, as needed. Writes reports and ensures accuracy of necessary documentation, as needed. Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner. Assist Maintenance team with completing routine repair work orders, as requested by Chief Engineer. Assist Front Desk staff with distributing guest receipts to rooms prior to check-out (overnight shift only). Manages inbound and outbound packages and shipments for hotel guests and associates (day shift only). Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards. Maintains high standards of personal appearance and grooming, which include compliance with the dress code. Performs any other duties as requested by supervisor. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. REQUIRED COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required. Associate demonstrates a high QUALITY of work: Demonstrates accuracy and thoroughness. Monitors own work to ensure quality. Provides the best possible service to clients and customers. Associate demonstrates acceptable PRODUCTIVITY standards Meets or exceeds productivity standards. Produces adequate volume of work efficiently in a specific time. Associate demonstrates excellent CUSTOMER SERVICE SKILLS Responds to requests for service and assistance. Demonstrates the desire and ability to provide high quality service to both internal and external customers. Solicits customer feedback to improve service. Associate demonstrates INITIATIVE Asks for and offers help when needed. Includes appropriate people in decision-making. Associate demonstrates ACCOUNTABILITY for their job performance Takes responsibility for own actions. Performs work with little or no supervision; works independently. Can be relied upon regarding task completion and follow up. QUALIFICATIONS AND REQUIREMENTS: The requirements listed below are representative of the knowledge, skills, and/or abilities required. Ability to operate hand held two-way radio and knowledge of ten codes. Knowledge of fire-safety procedures. EDUCATION/EXPERIENCE A high school diploma or general education degree (GED); or 3 to 6 months of related experience and/or training; or equivalent combination of education and experience. LANGUAGE ABILITY Ability to read and comprehend simple instructions, short correspondence, and memos in English. Ability to write simple correspondence in English. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. CERTIFICATES AND LICENSES Must possess current CPR/First Aid certification. WORK ENVIRONMENT: Exposure to outdoor weather conditions 1/3 of the time. PHYSICAL DEMANDS: Physical Activity: Standing, walking, talking or hearing more than 2/3 of time. Sitting, using hands to finger, handle or feel less than 1/3 of time. Lifting or exerting force up to 50 lbs. 1/3 of time.

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