Job Description

Job Description

Job Description

More than a job, this is a position with a higher purpose - where you impact people's lives on a personal, human level. As a Navian Hawaii team member, you will support those guiding patients and their family on their journey, delivering comfort and support with a caring heart, replacing fear with hope, helping them find the beauty and joy in every moment, and providing each person with the kindness and dignity they deserve. You will have the responsibility of supporting patients and families on Navian Hawaii's Pediatric Hospice and Palliative Care Program.

POSITION SUMMARY

Promotes a healthy/healing environment for patients as they deal with the emotionally and physically demanding process of coping with a life-threatening illness through assessment, advocacy, and education. Proactively supports efforts that ensure delivery of developmentally appropriate care/services and promotes a safe environment.

Primary Responsibilities:

• Provides communication in a non-judgmental, non-discriminatory manner that is sensitive to the patient/family diversity, preserving their autonomy, dignity and rights.
• Prepares an Agenda and CM folders for Weekly IDG and team meetings with all updates.
• Answers and distributes phone calls for designated team.
• Monitor and order department supplies/assist Supplies Manager with pediatric specific supply list/needs.
• Obtain additional medical records from physician offices and hospitals as needed for patient care.
• Assist Pediatric Nurse Manager and DCO with Quality Assessment Performance Improvement.
• Compose/update patient MAR to be distributed to families (every two weeks after PEDS IDG).
• Follow-up calls with pharmacies for stock checks and availability/concentration of pediatric specific medications.
• Follow-up with fellow pediatric team members at Kapiolani (e.g., complex care/rehab services/lab/peds specialists).
• Ongoing inventory, organization and tracking of child life donations/toys/supplies.
• Assist MD and RN Manager with scheduling of patient visits as well as follow-up with CTIs/F2Fs.
• Under direct supervision of RN Manager, assist with family follow-up calls regarding patient med/treatment changes.
• Make follow-up calls/check-in with DME company regarding pediatric specific equipment.
• Assist with tracking of grant monies and help with reimbursement submissions for child life activity supplies.
• Participates as a member of the interdisciplinary team by integrating child life goals into the total care of the child/family under the direct supervision and guidance of the Pediatric Nurse Manager.
• Assistance with developmentally appropriate legacy and memory activities for the child and/or siblings facing end of life, to allow expression of feelings, and inclusion in the process.
• Reports needed follow-up to appropriate personnel in a timely manner.
• Participates in special projects and performs other duties as assigned.

Knowledge and Skills Requirements:

• Outstanding communication, education, and customer service skills.
• Ability to prioritize, problem solve, manage multiple tasks and work independently.
• Ability to collaborate with others on the interdisciplinary team and with community partners.
• Demonstrates ethical conduct and judgment that is in harmony with the mission and values of Navian Hawaii.
• Adheres to all policies, procedures and regulations regarding patient care, conduct, safety, fire, security, risk management and personnel policies.

Experience and Educational Requirements:

• Medical Assistant Certification preferred or 3 years of medical secretarial experience
• Pediatric experience of 2 years or more preferred
• Strong knowledge of medical terminology
• Hospice and home health experience preferred.

Working Conditions:

• I ndoors in an air-conditioned office as well as outdoors in all types of weather.
• Travel throughout Oahu and work on-site in numerous care settings including patient homes.

Equipment Used:

• Operates phone system, computer (Word, Excel, Microsoft Outlook, Electronic Medical Records and e-mail) pencil sharpener, and calculator, copier, facsimile, and postage machines.
• Frequent use of own personal motor vehicle which meets valid registration and insurance requirements. Must possess a valid Drivers' License, current auto insurance, and reliable transportation.
• Vehicle must be in good operational condition with ability to travel long distances.

Hours:

• Generally, Monday through Friday, 8:00 am through 4:30 pm .

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