Technical Support Professional AMS Job at Computer Task Group, Inc, Secaucus, NJ

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  • Computer Task Group, Inc
  • Secaucus, NJ

Job Description

Job Description

Job Description

Overview

CTG is seeking to fill a Technical Support Professional AMS opening for our client in Secaucus, NJ.

Location: Secaucus, NJ
Duration: 12 months

Duties:

  • Provide application production support for mission-critical systems.

  • Perform break/fix resolution and support for REST/JSON APIs and SQL-based applications.

  • Troubleshoot and resolve issues related to system faults, alarms, and performance anomalies.

  • Manage trouble tickets, document findings, and ensure timely resolution.

  • Participate in change management processes to ensure stability and compliance.

  • Conduct security remediation activities in alignment with organizational standards.

  • Perform debugging and complex troubleshooting across cloud and on-premise environments.

  • Collaborate with development, infrastructure, and operations teams to support system health.

Skills:

  • Strong understanding of REST and JSON APIs.

  • Proficiency in SQL and Python.

  • Familiarity with RAML specifications and working with Postgres and Snowflake databases.

  • Experience with fault/alarm troubleshooting and trouble ticket management.

  • Solid knowledge of change management and security remediation practices.

  • Ability to debug complex issues across distributed systems.

  • Experience with Grafana, Kubernetes, and Azure Cloud.

  • Bonus: Familiarity with OpenTelemetry.

Experience:

  • Previous experience in application production support and break/fix resolution.

  • Demonstrated ability to manage incidents and troubleshoot across a broad technical stack.

  • Experience working in cross-functional environments with developers and system admins.

Education:

  • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Morgan Fickert at Morgan.Fickert@ctg.com . Kindly forward this to any other interested parties. Thank you!

Job Tags

Work experience placement,

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