Job Description

Join our compassionate and collaborative team as the Assistant Director of Crisis Services, where you will play a vital role in overseeing critical functions that support individuals in crisis. This position offers the opportunity to lead a dedicated team, engage in meaningful crisis interventions, and make a significant impact in the community. We are looking for a skilled leader who is passionate about mental health, possesses strong communication abilities, and is committed to upholding ethical standards in all interactions. Your expertise will help shape the future of crisis services and ensure that we meet the needs of those we serve. In this role, you will oversee the functions of Crisis Services, including ACI (MCRT) and 988 agency roles, Emergency Room Enhancement, Community Behavioral Health Liaison, Suicide Prevention Liaison, and Co-Responders. You will supervise clinical and support staff, providing individual, group, family, and practical counseling to meet client needs and treatment goals. Key Responsibilities include supervising the Crisis Services Supervisor and providing leadership to the team; assisting with crisis interventions at facilities as appropriate; overseeing the system’s Disaster Response Team; providing telephone and face-to-face crisis intervention and maintaining documentation of interventions; delivering Facility Based Involuntary Commitment Training per DMH to local psychiatric hospital staff; assisting community members in Probate Court Civil Involuntary Commitments; serving as a liaison between community agencies and the ACI/Crisis Assist Team, providing in-services as requested; providing crisis debriefing to communities that have experienced a traumatic event; ensuring Crisis Service programs meet licensure requirements/regulations; completing monthly dashboards for program evaluations and quarterly DMH required reports; and performing other job-related duties as requested, subject to all applicable federal, state, and local laws and standards. Education and experience requirements include a Master’s degree in Human Services or a related field, being at least 21 years of age, prior experience in crisis management and intervention preferred, prior supervisory experience preferred, at least one year of behavioral health experience, successful completion of CPR, First Aid, and CPI training, effective communication skills, compliance with Brightli, state, and federal compliance standards, and strong documentation skills. Physical requirements include sedentary work with occasional exertion up to 10 pounds and repetitive movements for typing and/or writing. Position perks and benefits include paid time off, employee benefits package (health, dental, vision, retirement, life, & more), top-notch training, career mobility, and a welcoming, warm, supportive work culture. Brightli is on a mission to improve client care, reduce financial burdens of community mental health centers, increase access to mental health and substance use care, and evolve the behavioral health industry to better meet client needs. The organization prioritizes fostering a culture of belonging and connection and encourages applications from individuals with varied backgrounds and experiences. Brightli is an Equal Employment Opportunity Employer and a Smoke and Tobacco Free Workplace.

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